Shipping policy
Shipping Policy
Last updated: [15.01.2026]
Worldwide Shipping
At Velora, we believe that beautiful spaces know no borders. We proudly offer worldwide shipping, delivering our carefully curated home aesthetic products to customers around the globe.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Estimated Delivery Time
Delivery times may vary depending on your location and local postal services. On average, estimated delivery times are:
-
7–20 business days worldwide
Please note that these timeframes are estimates and may be affected by factors beyond our control, including customs clearance, carrier delays, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout and depend on your delivery location and order size.
Occasionally, Velora may offer complimentary shipping as part of special promotions.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees determined by local authorities. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Velora is not responsible for delays caused by customs processing.
Order Tracking
Once your order has shipped, tracking information will be sent via email. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.
Delivery Delays
While we do our best to ensure timely delivery, Velora cannot be held responsible for delays caused by:
-
Postal or courier services
-
Customs inspections
-
Incorrect or incomplete shipping information
We appreciate your patience and understanding in such cases.
Incorrect Address
Please ensure that all shipping details are accurate at checkout. Orders shipped to an incorrect address due to customer error cannot be refunded or replaced.
Lost or Missing Packages
If your package appears to be lost or significantly delayed, please contact us at support@velorastore.com. Our support team will assist you promptly and professionally.
Contact Us
If you have any questions regarding shipping or delivery, feel free to reach out to us: